Measuring Personal Quality of Life

AHRC NYC has been using the CQL Personal Outcome Measures® tool for over a decade.

The Personal Outcome Measures ® tool or POM, is a reliable research tool. POM helps AHRC NYC understand what really matters to a person, including their hopes, dreams, and goals. We use this information to inform person-centered planning and ensure the organization’s support is aligned with what matters most to the person. We also use information from our certified POM conversations to inform the organization’s focus. We specifically use POM data to look at trends to understand what’s going well but also to understand areas we might need to change and improve.

As of July 2022, AHRC NYC has 4 CQL-certified Personal Outcome Measures® Workshop Facilitators for Adults, and 17 CQL-certified Personal Outcome Measures® Interviewers including the first ever co-certified interviewers!

 

Frequently Asked Questions

Personal Outcome Measures (POM) were created by the Council on Quality and Leadership (CQL), who accredited AHRC NYC for our work in Person Centered Excellence. A POM conversation is the person talking with an interviewer so that people who work with them can learn about them, what is good in their life, and things that could be better. The questions cover the following topics: My Human Security, My Community, My Relationships, My Choices, and My Goals.

POM conversations are conducted by an interviewer. There are two conversations that happen during the process. One conversation is with the person. The other is with the staff person who knows them best. A person can choose to not answer any question they want. A person can also choose not to talk about a topic if they do not want to. The conversation usually last one or two hours.

POM conversations are about the person! The conversation can happen where the person wants it to. Some conversations have happened in people’s homes, at program, or in a local park. Some people have their conversation on Zoom if they want. They can take place at any day and any time. It is important the person has privacy during the conversation. There should be no distractions or time limits.

POM conversations happen with AHRC NYC staff certified by CQL. Staff members attended multiple workshops run by CQL to learn more about how to be an interviewer. Staff were observed by CQL in having an actual POM conversation and judged on their skills. A certified interviewer must hold 10 conversations a year to keep their certification.

After the conversation, the interviewer writes a report about what they discussed. Notes and reports from POM conversations are stored in the AHRC NYC internal database. They are available for the person to access whenever they want. Reports include recommendations for people to consider when talking about their life plan. The report can be used as a resource during person-centered planning.

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