In October, MTA New York City Transit launched a pilot Accessible Station Lab at the busy Jay Street-MetroTech station in downtown Brooklyn. NYCT staff are evaluating public feedback from travelers who are using the station’s “living lab” to see its potential to make subway stations more accessible for riders of all abilities.
“The Accessible Station Lab at Jay Street-MetroTech is an impressive initiative that shows how new features and technology can improve the commuting experience for people of all abilities,” says Marco Damiani, CEO, AHRC New York City. “People from AHRC New York City programs, including our self-advocates that have attended a tour of the Station Lab, have spoken positively about the integration of helpful smartphone applications, the color-coded directional markings in the station, and effective signage for people with visual impairments. While there is still much to be done, we believe that the features being tested at the Station Lab represent a positive step towards ensuring that New York City’s transit systems are fully accessible for all travelers.”
NYCT encourages customers to continue providing direct feedback, which will allow NYCT to evaluate the performance of the pilot.