Commitment to Quality

AHRC NYC is committed to quality in all that we do. That is not something we say; we work to show our commitment to quality and improvement all the time. We are on a quest for continuous improvement from our one-to-one interactions in providing person-centered support to our systems and everything in between.

AHRC and CQL Accreditation History

AHRC NYC is proud to have been accredited by the Council on Quality Leadership (CQL). since 2014. While not required as a provider agency in New York State, AHRC NYC continues to pursue and maintain our accreditation to hold ourselves accountable for high-quality services. We currently have CQL’s Person-Centered Excellence Accreditation, a four-year accreditation, expanding upon the use of Basic Assurances®, Personal Outcome Measures®, and Shared Values.

Personal Outcome Measures

AHRC NYC has been using the CQL Personal Outcome Measures® tool for over a decade. The Personal Outcome Measures ® tool or POM, is a reliable research tool. POM helps AHRC NYC understand what really matters to a person, including their hopes, dreams, and goals. We use this information to inform person-centered planning and ensure the organization’s support is aligned with what matters most to the person. We also use information from our certified POM conversations to inform the organization’s focus. We specifically use POM data to look at trends to understand what’s going well but also to understand areas we might need to change and improve.

As of July 2022, AHRC NYC has 4 CQL-certified Personal Outcome Measures® Workshop Facilitators for Adults, and 17 CQL-certified Personal Outcome Measures® Interviewers including the first ever co-certified interviewers!

Watch the Video, “Measuring Personal Quality of Life”


Your Rights

AHRC New York City recognizes the rights of all people, including those supported by the agency. It is our responsibility, as an agency and as a caring community, to recognize these rights and do all we are able to do to ensure that these rights are protected. In accordance with the UN Declaration of Human Rights1, AHRC NYC is committed to affirming and upholding the rights of people supported.

Equality:

  1. All people supported have the same legal and civil rights as anyone else.
  2. All people supported will be given the same dignity and respect given to every person, regardless of skin color, religion, language they speak, age, gender, sexual orientation, ethnic background or health condition(s).
  3. All people supported have the right to express their religious beliefs freely.
  4. All people supported have the right to advocate for their rights and the rights of others.

Personal Growth:

  1. All people supported have the right to talk about what is important to them.
  2. All people supported have the right to ask someone to listen to them.
  3. All people supported have the right to think what they want and to respectfully express their ideas.
  4. All people supported have the right to get help with decision-making.
  5. All people supported have the right to opportunities for lifelong learning and development of their talents.

Health:

  1. All people supported have the right to learn about and understand their medical conditions, records and to participate in all decisions regarding their health.

Safety:

  1. All people supported have the right to be safe.
  2. All people supported have the right to assistance if someone tries to harm them.
  3. All people supported have the right to live, work and have fun in places that are safe.

Community Inclusion / Social Life:

  1. All people supported have the right to own things. Nobody can take these things away.
  2. All people supported have the right to choose where and with whom to live.
  3. All people supported have the right to work and be paid a fair salary for the work they do.
  4. All people supported have the right to choose friends and to have a social life.
  5. All people supported have the right to live their life and be a part of their community.
  6. All people supported have the right to support needed to live a full and productive life.
[1] General Assembly resolution 3447, Declaration of Rights of Disabled Persons, (9 December 1975)

Rights of All People English VersionDownload The Rights of People Supported

The Rights of People Supported (English version pdf)
The Rights of People Supported (Spanish version pdf)


We Want to Hear from You

A big part of understanding how AHRC NYC is doing is listening. We’d love to hear from you! Complete our AHRC NYC Satisfaction Survey. We look forward to hearing from you.


Quality Concerns

Do you have concerns or questions about the support and services you or your family member are receiving at AHRC NYC when it comes to quality or compliance? To submit a quality concern report, use our anonymous online form or call our Compliance Hotline, 212-780-4485.

> SUBMIT A QUALITY CONCERN REPORT