Partnership for Inclusive Internships

Internship Title: Clerical Aide Internship
Agency: HRA-DSS-AO
Division/Department: Division of Financial Review and Processing (DFRP)
Location: 375 Pearl St. New York, NY 10038

Program Description

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS). Through integrated management for HRA and DHS, client services can be provided more seamlessly and effectively. The City leverages shared services functions across agencies, which results in better day-to-day management and building an integrated mission across agencies.

The Division of Financial Review and Processing (DFRP) is a computer match unit that helps the Agency save money by closing cases that are not eligible.

Intern Responsibilities

1. Scanning and Indexing
2. Filing
3. Data entry
4. Managing emails in MS Outlook
5. Delivering mail
6. Other administrative duties as needed

Required Skills

1. Proficient in MS Excel and MS Word
2. Familiar with MS Outlook, or ability to learn
3. Some experience with data entry required
4. Have the ability to alphabetize letters for filing
5. Have strong attention to detail

Technology Requirements

Microsoft Word and Excel

Travel Requirements

Travel to work location at 375 Pearl St. May be required to deliver mail to our Broadway location.

Days/Hours Per Week

Part-time 15-25 hours/week

Length of Internship

3-4 months, depending on work schedule

Internship Title: Administrative Assistant
Agency: FFNYC
Division/Department: FFNYC, Borough offices of Bronx, Brooklyn, Manhattan, & Queens
Locations:

• FFNYC 132W125th St, 4th Fl, New York, NY 10027
• FFNYC Bronx Borough office, 890 Garrison Ave, 3rd FL, Bronx NY,10474
• FFNYC Brooklyn BO, 2400 Fulton Street – 4th Floor – Brooklyn, NY 11233
• FFNYC  Queens Borough office, 165-08 88th Avenue Jamaica, Queens, NY 11432
• FFNYC Manhattan 132W125th St, 4th Fl, New York, NY 10027

Program/Agency Description

Fair Fares NYC (FFNYC) is a mayoral initiative designed to make public transportation more affordable for low-income New Yorkers. The program was officially launched in 2019 through a partnership between the Mayor of New York City and the City Council Speaker.

FFNYC provides eligible New Yorkers with a 50% discount on subway and eligible bus fares, helping to reduce the financial burden of commuting and improving access to jobs, education, healthcare, and other critical services.

Since 2024, the program transitioned from MetroCards to the OMNY system, New York City’s contactless fare payment method. Participants now receive OMNY cards preloaded with the half-fare discount, offering a more seamless and modern transit experience.

Intern Responsibilities

1. Program Administration: Assist with staffing reports, monitor team performance, communicate with leadership on site needs, and attend meetings to provide feedback.
2. Data Analysis & Reporting: Review and analyze program data, identify trends and errors, and prepare actionable summaries aligned with performance metrics.
3. Report Development: Create visual reports in Excel and compile weekly/monthly summaries highlighting key findings.
4. PC Bank Support: Help staff and clients with system use and troubleshooting at PC banks.

Required Skills

• Basic data analysis skills
• Attention to detail
• Good written and verbal communication
• Microsoft Excel (charts, tables, basic formulas)
• Microsoft Office (Word, PowerPoint, Outlook)
• Time management and organization
• Ability to work in a team
• Comfortable in meetings and sharing ideas
• Professional behavior and punctuality

Technology Requirements

Microsoft Office. Excel

Days/Hours Per Week

15-25 hours per week (part-time) with schedule to be determined by supervisor and intern

Length of Internship

3-5 months

Internship Title: Administration Intern
Agency: NYCT
Department: Operations Training
Location: 2125 W 13th St, Brooklyn, NY 11223
Floor/Area/Cubicle: 2nd Floor, Room 251

Department Overview

This unit is responsible for training operating personnel in Track and Infrastructure. It provides maintenance support training (welding, powered industrial trucks, forklift operation) and administers the Track Safety course.

Intern Responsibilities

Digitizing legacy training manuals; scanning, formatting, proofreading, labeling, archiving files; converting hard-copy materials into Word documents; maintaining confidentiality

Required Skills

Requires attention to detail and basic Microsoft Word skills.

Internship Title: Employee Engagement & Retention Intern
Agency: MTAHQ/BSC
Department: Employee Engagement & Retention
Location: 2 Broadway, 4th Floor, New York, NY 10004
Floor/Area/Cubicle: 4th Floor, D4.120

Department Overview

The department supports new hires beginning with New Hire Orientation, delivering meaningful onboarding experiences and coordinating employee‑centered events across the MTA.

Intern Responsibilities

1. Create Power BI engagement dashboards with orientation, retention, and survey data.
2. Build retention tracking Excel tools for 3-, 6-, and 9‑month milestones.
3. Develop post‑orientation resources such as contact guides, summaries, and intranet content.

Internship Title: Occupational Health Services Intern
Agency: NYCT
Department: OHS
Location: 97‑11 222nd Street, MAC 9, Queens Village, NY 11429
Floor/Area/Cubicle: 1st Floor, Administrative Office

Department Overview

OHS ensures that NYCT employees are medically fit for duty, meet regulatory requirements, and receive occupational health support.

Intern Responsibilities

Scheduling medical evaluations; scanning and organizing EMR files; ensuring confidentiality; preparing files for clinical review; tracking regulatory compliance; report preparation; monitoring certification expirations; supporting employee intake; updating internal spreadsheets; supporting audits and quality assurance processes.

Internship Title: Pass Program Intern
Agency: MTAHQ/BSC
Department: MTA Office of Security – Pass Program
Location:

• 2 Broadway (Mezzanine),
• 420 Lexington Ave (11th Floor),
• 149 Pierrepont St (3rd Floor)

Floor/Area/Cubicle: Pass Office

Department Overview

The Pass Program ensures proper credentialing and access control for more than 100,000 MTA passholders.

Intern Responsibilities

Information processing, data entry, access control, digital capture, issuance and return of passes, inventory management.

Internship Title: Quality Intern
Agency: C&D
Department: DSO Quality
Location: 2 Broadway, 3rd Floor, New York, NY 10004
Floor/Area/Cubicle: A3.12

Department Overview

The DSO Quality team establishes quality standards for MTA C&D, performs audits, conducts field surveillance, and supports business units to ensure compliance and continuous improvement.

Intern Responsibilities

Assist with quality reports, trackers, field observations, audit documentation, compliance monitoring, and coordination with project teams.

Internship Title: MAC5 Administrative Intern
Agency: NYCT
Department: Occupational Health Services – MAC5
Location: 2556 McDonald Avenue, 1st Floor, Brooklyn, NY 11223
Floor/Area/Cubicle: 1st Floor, A119

Department Overview

OHS ensures compliance with medical, state, and federal regulations, while safeguarding medical confidentiality.

Intern Responsibilities

Employee in‑processing and out‑processing; handling high‑volume calls; administrative support; copying and filing large volumes of charts.